Internet connection and cable TV

Internet access and cable TV are included in the rent

All VAV houses include free internet access as part of the rent.

During 2026, Elisa will become the new provider of internet and cable TV services for VAV residents. The current provider is DNA. Check the switchover date for your building on this page. The list of buildings will be updated throughout the year.

The change of provider will take place on a building-by-building basis from March 2026 onwards. The switchover will continue until the end of 2026. The DNA broadband service currently included in the rent will cease to function as a result of these changes. Elisa will be responsible for the internet connection included in the rent from now on. Read more about the change of operator.

Whilst the change of provider is underway, you should carefully consider whether to commit to fixed-term contracts for additional services.

Check the schedule for the change of provider in your house

How to set up your DNA internet connection

To activate DNA Netti’s standard speed (25 Mbit/s) in your home, you’ll need to set up a subscription with DNA.

• You can do this at dna.fi/vav. You will receive instructions on how to set up your internet connection based on your address.
  • If you wish, you can upgrade your internet speed. You’ll see prices tailored to VAV residents when you place your order.
• If necessary, please contact DNA’s customer service 0800 550 044.

How to set up your Elisa internet connection

To set up Elisa’s standard speed (50 Mbit/s) in your home, you’ll need to take out a subscription with Elisa. Elisa offers several ways to order an internet connection:

• Go to elisa.fi/taloyhtionetti. Enter your home address and select the appropriate internet option.
  • If you wish, you can upgrade your internet speed. You’ll see prices tailored for VAV residents when you place your order.
• In-store elisa.fi/myymalat
• From the sales service 0800 98323
• Via the chat service on Elisa’s Marketplace.

Cable TV channels available in your home

You’ll need a ‘Cable Ready HD’ or ‘DVB-C’ labelled television or set-top box suitable for cable TV. Perform a channel scan, i.e. tune your television or set-top box to the cable TV channels. You’ll find instructions in your device’s user manual.

DNA and Elisa’s cable TV services offer a wide range of free-to-air channels as well as a diverse selection of pay-TV channels available to subscribe to separately.

Check the age of your cable modem

In some of our houses, when changing providers, we have found that modems are in use which were launched around 10–12 years ago and for which software updates have ended or are about to end. Old cable modems cause connection problems and no longer meet current security and performance requirements.

At least the following models are among those that should be replaced with newer ones:

• Sagemcom F-3896
• Sagemcom F@st 3686 (V1, V2, AC)
• Sagemcom F-6846

Free digital lifestyle assessment

To ensure that residents’ digital lives run as smoothly as possible, we recommend Elisa’s free digital lifestyle assessment. The assessment checks whether your current cable modem and other devices are compatible with your broadband connection and whether security updates are still available for them. The assessment costs €0 for residents and does not oblige you to make any purchases.

The purpose of the assessment is to prevent problems and ensure that your home internet connections are functional, secure and fit for future needs.

You can also speak to Elisa at upcoming residents’ events if you have any questions about device compatibility or know that your modem needs updating – modems are also available for purchase at these events. We aim to hold these events in stages, 3–4 weeks before the connections are activated, and details will be provided separately.